Shipping policy

Shipping Policy

At Richard Rider, we are committed to providing a smooth, reliable, and efficient shipping experience from the moment you place your order until it arrives at your doorstep. Please review the information below to better understand our shipping process and delivery timelines.

Shipping Method & Costs

Shipping Method

We currently offer Free Standard Shipping on all eligible orders shipped within the United States.

Shipping Cost

  • Free shipping on all U.S. domestic orders
  • No minimum purchase required

Currency

All prices displayed on our website and all transactions are processed in United States Dollars (USD).

Order Processing & Delivery Time

Processing Time

Orders are typically processed and prepared for shipment within 0–2 business days after the order is placed.

Orders are processed Monday through Saturday, excluding holidays.

Transit Time

Once shipped, orders generally arrive within 6 – 13 business days, depending on the destination and carrier operations.

Estimated Total Delivery Time

The estimated total delivery timeframe is approximately:

6 – 15 business days from the date the order is placed.

Please note that delivery times are estimates and may vary due to factors outside our control.

Order Cut-Off Time

Orders placed after 6:00 PM (PT) will begin processing on the following business day.

Orders placed on Sundays or holidays will be processed on the next available business day.

Shipping Area

Richard Rider currently ships exclusively within the United States.

At this time, we do not offer:

  • International shipping
  • Shipping to U.S. territories
  • APO/FPO military addresses

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing:

  • Your tracking number
  • Carrier information
  • Tracking link (if available)

Please allow up to 48 hours for tracking updates to appear in the carrier’s system.

Delayed or Lost Shipments

While we work closely with our shipping partners to ensure timely deliveries, delays may occasionally occur due to:

  • Weather conditions
  • Carrier disruptions
  • High shipping volume
  • Incorrect shipping information
  • Holidays or unforeseen events

If your package appears delayed or lost, please contact our customer support team for assistance.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

Richard Rider is not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping addresses provided by the customer.

If you notice an address error, please contact us immediately before your order ships.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

  • Photos of the damaged item
  • Photos of the packaging
  • Your order number

Depending on the situation, we may offer:

  • A replacement
  • Store credit
  • Or a refund

Customer Support

If you have any questions regarding shipping, delivery times, tracking, or your order status, our support team is here to help.

Business Name: Richard Rider 
Website: https://www.richardrider.com/
Warehouse Address: 2555 E Olympic Blvd, Los Angeles, CA 90023, USA

Phone:+1 ‪(818) 584-6273
Email: Support@richardrider.com
Contact Form: Click here

Customer Support Hours: Monday-Saturday: 9:00 AM – 6 :00 PM (PT)
Response Time: Our customer support team responds to all inquiries within 24 hours.