Refund policy

Refund & Return Policy

At Richard Rider, we want every order to meet your expectations. If for any reason you are not completely satisfied with your purchase, we are here to help with a simple and transparent return and refund process. Your satisfaction is important to us, and we are committed to providing dependable customer support every step of the way.

Return Timeframe

You may request a return for eligible items within 30 days of receiving your order.
Returns requested after 45 days may not be accepted.

Eligibility for Returns

To qualify for a return, items must meet the following conditions:

  • Products must be unused, unworn, and in their original condition
  • Items must be returned in the original packaging
  • All original tags, accessories, manuals, and included components must be included
  • A valid proof of purchase is required, such as:
    • Order confirmation email
    • Receipt
    • Order number

Items that do not meet these requirements may not be eligible for a refund or exchange.

Non-Returnable Items

For safety, hygiene, and product integrity reasons, the following items cannot be returned:

  • Used, damaged, or altered products
  • Products showing signs of installation or heavy use
  • Customized or personalized items
  • Clearance, final-sale, or discounted items marked as non-returnable
  • Gift cards
  • Certain replacement parts or accessories

Return Method & Shipping Fees

All approved returns must be sent by mail.

Customers are responsible for return shipping costs unless:

  • The item arrived damaged
  • The wrong item was shipped
  • The product is defective due to our error

We do not charge any restocking fees for approved returns.

Return Process

To start a return, please follow these steps:

  1. Contact our customer support team with your order number and reason for the return
  2. Wait for return approval and instructions from our support team
  3. Securely package the item in its original packaging with all included accessories
  4. Ship the return to the address provided in the return instructions

Please note: Unauthorized returns or improperly packaged items may not be accepted.

Exchanges

If you would like to exchange an item:

  • Contact customer support to verify product availability
  • Exchanges are processed after the original item has been received and inspected
  • If the requested replacement item is unavailable, we may offer:
    • A refund
    • Store credit
    • An alternative replacement option

Refunds

Once your return is received and inspected, we will notify you regarding the approval status of your refund.

If approved:

  • Refunds are processed within 7 business days
  • Refunds are issued to the original payment method used at checkout
  • A confirmation email will be sent once the refund has been initiated

Please allow additional processing time depending on your bank or credit card provider.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Depending on the situation, we may provide:

  • A replacement item
  • Store credit
  • A full refund

For faster assistance, please include clear photos of:

  • The item received
  • The product packaging
  • The shipping label

Order Cancellations

Orders may only be canceled before they have been processed or shipped.

Once an order has been shipped, it can no longer be canceled and must follow the return process after delivery.

To request a cancellation, please contact our support team as soon as possible.

Contact Information

Business Name: Richard Rider 
Website: https://www.richardrider.com/
Warehouse Address: 2555 E Olympic Blvd, Los Angeles, CA 90023, USA

Phone:+1 ‪(818) 584-6273
Email: Support@richardrider.com
Contact Form: Click here

Customer Support Hours: Monday-Saturday: 9:00 AM – 6 :00 PM (PT)
Response Time: Our customer support team responds to all inquiries within 24 hours.