Frequently Asked Questions

1. What is Richard Rider?

Richard Rider is a United States–focused online lighting and home décor brand offering modern table lamps, pendant lighting, wall lighting, and contemporary lighting essentials designed to enhance everyday living spaces.

We focus on combining modern aesthetics, reliable functionality, and quality craftsmanship to provide stylish lighting solutions for homes across the United States.

2. Where do you ship?

Richard Rider currently ships within the United States only.

At this time, we do not offer international shipping.

3. How long does shipping take?

Order Cut-Off Time

Orders placed after 5:00 PM (ET) will begin processing on the next business day.

Handling Time

  • 0–2 business days
  • Monday–Friday

Transit Time

  • Standard Shipping: 6–15 business days

Shipping Cost

  • standard Free shipping

Please note that delivery times are estimates and may vary due to weather conditions, holidays, carrier delays, or high shipping volume.

4. Which shipping carriers do you use?

We work with trusted U.S. shipping carriers, including:

  • United States Postal Service (USPS)
  • FedEx
  • United Parcel Service (UPS)
  • UniUni

Carrier selection may vary depending on destination, package size, and operational availability.

5. How can I track my order?

Once your order has shipped, you will receive a confirmation email containing your tracking number and tracking details.

You can use the provided tracking link to monitor your shipment status.

If you do not receive tracking information within 48 business Hours after placing your order, please contact our customer support team.

6. Do you accept returns?

Yes. We offer a 30-day return policy for eligible items.

To qualify for a return:

  • Items must be unused and in original condition
  • Original packaging and included accessories must be returned
  • Proof of purchase is required

For full details, please review our Return & Refund Policy page.

7. When will I receive my refund?

After we receive and inspect your returned item, we will notify you regarding the approval status of your refund.

If approved:

  • Refunds are issued to your original payment method
  • Processing time is typically 7 business days

Please allow additional time for your bank or payment provider to complete the transaction.

8. Are your lighting products safe to use?

Yes. Our lighting products are selected with safety, durability, and daily residential use in mind.

We prioritize:

  • Quality materials
  • Reliable construction
  • Proper electrical standards
  • Functional and safe product designs

For best performance and safety, we recommend following all included installation and usage instructions.

9. How can I contact Richard Rider?

You can contact our support team using the information below:

Business Name: Richard Rider 
Website: https://www.richardrider.com/
Warehouse Address: 2555 E Olympic Blvd, Los Angeles, CA 90023, USA

Phone:+1 ‪(818) 584-6273
Email: Support@richardrider.com
Contact Form: Click here

Customer Support Hours: Monday-Saturday: 9:00 AM – 6 :00 PM (PT)
Response Time: Our customer support team responds to all inquiries within 24 hours.